This privacy policy was drawn up in accordance with the GDPR regulations. More information about the privacy legislation in Belgium and the EU General Data Protection Regulation will be found on the website of the Belgian Data Protection Authority at:

Company data is owned by De Vlaamse Waterweg nv and is managed by Pantarein Publishing.

De Vlaamse Waterweg nv
Havenstraat 44
3500 Hasselt
Pantarein Publishing
Materlarenlaan 9
3150 Haacht

Respect for privacy

Pantarein Publishing attaches the highest importance to the protection of privacy. We strive to process (your) personal data in a lawful, honest and transparent manner. The purpose of this policy is to inform you about how we process personal data.

Personal data that we process

Pantarein Publishing may process personal data about you when you use the services of and/or if you provide Pantarein Publishing with such information when completing a contact form on the website. Pantarein Publishing may process the following personal data:

  • Your first and last name
  • Your e-mail address
  • Your message
  • Your organisation

Processing of data shall mean any operation or set of operations which is performed upon personal data. These operations are particularly varied and relate, among other things, to the collection, storage, use, alteration and communication of the data.


According to the Law of 8 December 1992 on the protection of privacy (better known as the Privacy Law), Pantarein Publishing is responsible for complying with the legal requirements relating to the processing of your data for purposes determined by us (see ‘Purposes for which we collect and process your data’ below).

Purposes for which we collect and process your data

Pantarein Publishing processes your personal data to enable us to contact you to provide you with replies to your questions or remarks.

Pantarein Publishing analyses your behaviour on the website in order to improve the website and to tailor the offer of products and services to your preferences.

How long do we retain personal data?

Pantarein Publishing does not retain your personal data for longer than is strictly necessary for realising the purposes for which your data is collected.

Sharing of personal data with third parties

Pantarein Publishing will only provide your personal data to third parties if so required for fulfilling our agreement with you, or to comply with a legal obligation.

Your rights in case your personal data is processed

If your data is processed, you broadly have the following rights:

  • You have a right to access the data concerning you that is being processed.
  • Wherever applicable, you may request the rectification of erroneous data or the blocking or deletion of data that was unlawfully processed.

You may send a request to inspect, rectify or delete such data to

Visitor data

The general visitor data shall be found on, and shall include the IP address of your computer and the time of your request, and the data that your browser sends to us during the process. This data is used for analysing visitor and click behaviour on the website. Pantarein Publishing uses this information to improve the operation of the website. This data is anonymised to the extent possible and is never provided to third parties.

Google Analytics

Pantarein Publishing uses Google Analytics to keep track of how users use the website.

The information obtained in this manner, including the address of your computer (IP address), is transferred to Google and stored by it on servers in the United States. Read the privacy policy of Google for more information. You will also find the privacy policy of Google Analytics here.

Google uses this information to keep track of how this website is used and to enable it to send reports concerning the website to Pantarein Publishing. The data is processed anonymously.

Google may provide this information to third parties if Google is legally bound to do so, or if such third parties process the information on behalf of Google. Pantarein Publishing has no influence over this.

Pantarein Publishing has not authorised Google to use the Analytics information obtained via for other Google services.

The collected data will not be used for advertising purposes.

Cookies, or comparable technologies that we use

Pantarein Publishing uses its own functional cookies in order to make the website functional. In addition, there are cookies of other parties, including Google Analytics and social media.

Pantarein Publishing does not use tracking cookies, which are cookies that can track visitors when they surf other websites.

More information about our cookie policy can be found here.

Security and confidentiality

Only duly authorised persons have access to personal data that is relevant for the performance of their assignment. Those persons may only use the data if and insofar as required for the performance of their assignment. They are bound to observe strict professional discretion and to comply with all technical requirements designed to safeguard the confidentiality of the personal data and the security of the systems that contain this data.

Pantarein Publishing takes the protection of your data very seriously and implements suitable measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration of the same. uses a reliable SSL certificate to ensure that your personal data does not fall into the wrong hands.

If you have the impression that your data is not secure or that there are indications of misuse, or if you wish to have more information about the security of personal data collected by Pantarein Publishing, please contact Pantarein Publishing via

But you can also help protect your own data ... Pantarein Publishing has little or no influence on specific aspects of (technical) data processing. This applies, for example, to communication via the internet or mobile phones (for example, smartphones), where adequate security cannot be offered. If (cyber) criminals - hackers for example - are active, Pantarein Publishing cannot always be expected to (continue to) succeed in effectively keeping them out. Sometimes Pantarein Publishing has absolutely no control over certain situations, such as when someone manages to get your identification data by installing something on your computer (for example a spyware) or by creating a fake website (‘phishing’). You are therefore requested to also take into account that specific channels are less secure than others, when delivering data to Pantarein Publishing or when asking Pantarein Publishing to provide you with certain data.

You can also actively take measures to prevent possible misuse or at least to make this difficult, for example by:

  • installing and updating antivirus software
  • not leaving your device unattended
  • keeping your passwords strictly confidential and creating strong passwords: among other things, not using obvious terms or numbers, by combining adequate numbers and letters together ...
  • by being alert against any unusual elements, such as an unusual website address, strange requests (for example a request for client data via e-mail) ...

Also keep in mind that some means of communication (such as e-mail) are operated by external suppliers. If Pantarein Publishing and you exchange messages using these means of communication, these messages may possibly be intercepted.